Qq22 Privacy Policy – Player Data Protection & Privacy

01 Personal Data We Collect

Qq22 collects your personal information to enable us to provide a safe, fair, and legally compliant online entertainment platform. The information collected is grouped into several key categories:

Identity Information (during registration & KYC):

• Full name as it appears on your official identification document.
• Date of birth — for minimum age verification of 18 years.
• National ID number (MyKad) or passport number.
• Full current residential address.
• Active mobile phone number.
• A valid and active email address.

Financial Information (for transactions):

• Bank account details registered in your name — used solely for processing deposits and withdrawals.
• E-wallet details (TNG eWallet, GrabPay, Boost, and others) that you use for transactions.
• Transaction history records including deposits, withdrawals, and bonus activity.

Platform Usage Data (collected automatically):

• IP address and device information used to access qq22.
• Your device's browser type and operating system.
• Login session data including access time, date, and location.
• Gaming activity records, including game types played, wagering amounts, and outcomes.
• Cookie and tracking technology data described in Section 5.

02 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. qq22 does not use your data for purposes unrelated to platform service delivery without your prior consent.

For promotional communications such as bonus offers and exclusive campaigns, we will only contact you if you have given consent during registration or through your account settings. You may withdraw this consent at any time without affecting your use of the platform.

03 Information Sharing with Third Parties

Qq22 takes a highly cautious approach to data sharing. Our principle is simple: your data is not shared unless there is a legitimate, lawful need and you have been informed.

Parties that may receive your data in limited circumstances:

• Payment Service Providers: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost receive only the transaction information necessary to process your deposits and withdrawals. They are subject to their own privacy policies and security standards.
• Game Providers: Game content providers such as live casino studios and slot developers receive minimal game session data to ensure gameplay continuity and technical integrity.
• Identity Verification Service: Certified third-party KYC providers receive copies of identification documents for verification purposes only — this information is not used for any other purpose.
• Relevant Authorities: qq22 is legally required to comply with lawful requests from law enforcement agencies, courts, or relevant regulatory bodies. In such cases, we will notify you unless prohibited from doing so by law.
• Technical Infrastructure Providers: Cloud and infrastructure service providers that support qq22's platform operations may process your data as part of the services rendered, subject to strict data processing agreements.

In all of the above data-sharing cases, qq22 ensures that recipients are bound by confidentiality agreements and data protection obligations that meet or exceed our own standards.

04 Data Security & Protection Measures

Qq22 continuously invests in security infrastructure to ensure your personal and financial data is protected at the highest level. Our security measures span both technical and procedural layers.

Technical Security Measures:

• 256-bit SSL/TLS encryption for all data communication between your browser and qq22 servers.
• User passwords are stored in hashed form using the bcrypt algorithm — no one, including qq22's technical team, can read your password in its original form.
• Server infrastructure is protected by multi-layered firewalls and an Intrusion Detection System (IDS) operating 24 hours a day.
• Two-factor authentication (2FA) is available and encouraged for all user accounts as an additional security layer.
• Penetration testing is conducted regularly by independent security teams to identify and patch any system vulnerabilities.

Procedural Security Measures:

• Access to user personal data is restricted to staff who genuinely require it to perform their duties (least privilege principle).
• All internal data access is automatically logged and monitored. Any unusual access will trigger an immediate investigation.
• Qq22 staff undergo regular data privacy and security awareness training.
• A clear security incident response protocol is in place to ensure any data breach is handled swiftly and effectively.

05 Cookies & Tracking Technologies

Qq22 uses cookies and similar tracking technologies to keep the platform running smoothly, enhance user experience, and analyse usage patterns in aggregate. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies We Use:

• Essential Cookies (Required): Required for core platform functions such as login sessions, account security, and navigation. These cookies cannot be disabled as they are essential to platform operation.
• Performance Cookies: Collects information on how you use the platform — most visited pages, errors encountered, and page load times. All data is aggregated and anonymised.
• Functional Cookies: Saves your preferences such as language, time zone, and display settings to deliver a more personalised experience each time you log in.
• Analytics Cookies: Helps us understand how players interact with games and platform features for continuous improvement.

You can manage and control cookies through your browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience. For guidance on managing cookies in your specific browser, please refer to that browser's help documentation.

06 Your Rights as a Player

Qq22 fully respects and supports your privacy rights. Below are the rights you hold regarding your personal data and how to exercise them.

To exercise any of the above rights, contact the qq22 privacy team via email at [email protected] or via Live Chat on the platform. We will process your request within 14 working days and may require identity verification before implementing any changes.

07 Data Retention Period

Qq22 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable law.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to you. Anonymised data may be retained indefinitely for statistical analysis purposes.

08 Contact Us & Privacy Complaints

Qq22 takes every privacy concern seriously. If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist you.

How to Contact the qq22 Privacy Team:

• Email: Submit your privacy inquiry to [email protected]. Please state "Privacy Inquiry" in the email subject line for faster handling.
• Live Chat: Use the Live Chat feature within the qq22 platform, available 24 hours a day, 7 days a week. Our support team is fluent in Bahasa Melayu.

Complaint Handling Process:

• We will acknowledge receipt of your complaint within 2 working days.
• The initial investigation will be completed within 14 working days.
• For more complex cases, we will update you on the investigation progress every 7 working days until the case is resolved.
• All complaints will be recorded and tracked until a final resolution is reached.

If you are not satisfied with qq22's response to your privacy complaint, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.

Qq22 reserves the right to amend this privacy policy from time to time to reflect changes in operational practices, legal requirements, or platform improvements. Any material amendments will be communicated to users via an in-platform notice or registered email before taking effect.